Thesis
Published
The Influence of Price Perception, E-Service Quality, and Customer Value on Customer Loyalty in the Canva Pro Application (A Case Study on Generation Z Students)
Abstract
This study aims to analyze The Influence of Price Perception, E-Service
Quality, and Customer Value on Customer Loyalty in The Canva Pro Application,
focusing on Generation Z Students as the research subjects. A quantitative method was
employed in this research, with data collected through questionnaires from 400
respondents who are Canva Pro users. The data analyzed was conducted using multiple
linear regression to determine the effect of each variable on Customer Loyalty. The
results of the study indicate that, simultaneously, Price Perception, E-Service Quality
and Customer Value significantly influence Customer Loyalty, with an Adjusted RSquare value of 0.768, meaning that these three variables explain 76.8% of the
variation in Customer Loyalty. Partially, E-Service Quality and Customer Value have
a positive and significant effect on Customer Loyalty, with coefficient values of 0.416
and 0.488 respectively. Conversely, Price Perception does not show a significant effect
on loyalty, with a P-Value of 0.174.
Publication Details
InstitutionUniversitas Darussalam Gontor
DepartmentManagement
KeywordsPrice Perception, E-Service Quality, Customer Value, Customer Loyalty,
Canva Pro
Item ID5355
Deposited11 Feb 2025 00:20