Journal Article
Published
SWOT Analysis of Marketing Strategies on Services in Islamic Financial Institutions (Case Study at KJKS (Sharia Financial Services Cooperative) BMT La Tansa Gontor Ponorogo)
2025
UNSPECIFIED
Abstract
Service is a form of marketing strategy in a company. In this case, many conventional
financial institutions and Islamic financial institutions are competing in improving the quality
of service to be provided to customers and potential customers. BMT La Tansa Gontor is one of
the sharia financial institutions under the Sharia Financial Services Cooperative (KJKS) that try
to give a solution on community’s economic difficulties with the values of Islam by publishing
murabahah financing products. In this study, the author will discuss how the marketing strategies
that have been carried out by BMT La Tansa Gontor in terms of service. This research will use the
SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to find the extent of the services
provided by BMT La Tansa and will provide conclusions about what BMT La Tansa should do
after this research is complete. Marketing strategy that have been carried out by BMT La Tansa
Gontor for customers is by giving services that have Gontor characteristics and characteristics
namely, friendly service, comfortable communication based on kinship, the mechanism process
in product purchasing procedures that is very comfortable to make customers loyal to BMT
La Tansa Gontor, the staff’s persuasive method apart from being young but also with a good
appearance is its own attraction. The results of analysis and observation using SWOT, the
researcher concluded that BMT La Tansa Gontor has some weaknesses, one of the factors were
the lack of structured regeneration so that the pattern of value transformation and learning from
seniors to juniors experienced difficulties and researchers could provide input that the strategy
marketing that must be done by the BMT La Tansa Gontor in service to customers is to use SO
(Strength-Oppoturnity) combined with ST (Strength-Threath) which is to take advantage of
opportunities with existing strengths to be able to face threats from outside parties.
Publication Details
JournalJournal AL-IKTISAB
Volume4 (2)
Pagespp. 147-159
ISSN2580-4251
Subjects23rd Dewey Decimal Classification > 2X4 - Fikih (Fiqih, Fiqh), Hukum Islam > 2X4 - Fikih (Fiqih, Fiqh), Hukum Islam
23rd Dewey Decimal Classification > 2X6 - Masyarakat, Politik, Ekonomi, Organisasi, Kebudayaan, Perpustakaan, dan Adat Istiadat dalam Islam > 2X6.300 - Ekonomi Islam, Sistem Ekonomi Islam
23rd Dewey Decimal Classification > 2X6 - Masyarakat, Politik, Ekonomi, Organisasi, Kebudayaan, Perpustakaan, dan Adat Istiadat dalam Islam > 2X6.300 - Ekonomi Islam, Sistem Ekonomi Islam
Item ID7714
Deposited02 May 2025 09:24