Thesis
Published
THE INFLUENCE OF WORK-LIFE BALANCE, EMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE IN YASYFIN GONTOR HOSPITAL EMPLOYEES WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR AS A MEDIATING VARIABLE
Abstract
The recent surge in workload in the health sector has raised serious concerns,
particularly regarding the welfare and productivity of medical personal. Amidst this
situation, Yasyfin Darussalam Gontor Hospital, as a new institution based on
Islamic values, faces a dilemma: how to maintain stable employee performance
while creating a healthy and attractive work environment. This challenge is not
merely technical, but also touches on the human aspect of resource management.
This study examines the impact of WLB and EE on EP at Yasyfin Gontor Hospital,
with OCB as a mediating variable. This quantitative study took a random sample of
130 employees (medical and non-medical). Data were collected through structured
questionnaires and analyzed using the Partial Least Square (PLS) method with
Smart PLS 3.2.9 software. The results of the study indicate that WLB has a
significant influence on EP and OCB. EE also has a significant influence on EP and
OCB. In addition, WLB and EE are proven to have a significant indirect influence
on EP through OCB, while OCB itself has a strong influence on EP, confirming its
role as a mediator. These findings confirm that creating WLB and increasing EE
can encourage positive extra-role behavior (OCB), which ultimately improves
employee performance. Therefore, Yasyfin Gontor Hospital is advised to
strengthen its WLB policies and develop EE strategies in line with Islamic values
in order to build a productive, committed workforce that makes a sustainable
contribution to the organization.
Publication Details
InstitutionUniversitas Darussalam Gontor
DepartmentManajemen
KeywordsEmployee, Engagement, OCB, Performance, WLB
Item ID7906
Deposited20 Nov 2025 06:40